Privacy Policy

Wultor helps fitness trainers run their business over WhatsApp and the web: tracking attendance, payments, class schedules, and bookings, and giving students a portal to see their own classes and payments. This policy explains what information we collect to make that work, and how we handle it.

We collect only what is needed to run the service:

• Account information. When you sign in with Google, we receive your name, email address, and profile picture from your Google account. We use these to identify you and link you to your trainer or student account.
• WhatsApp messages and phone number. When you interact with the Wultor WhatsApp assistant, we process your phone number and the messages you send so the assistant can respond and record attendance, payments, and bookings on your behalf.
• Training records. Attendance, payment, class schedule, membership plan, and booking records that you or your trainer enter into Wultor.
• Voice notes and attachments. Voice notes you record in the Wultor app or send on WhatsApp, and any screenshot or video you attach when you contact support.
• Usage information. Basic technical logs (such as request timestamps and errors) that help us keep the service reliable and secure.

Each trainer's studio data — students, attendance, payments, plans, and schedules — is stored in Wultor's database on the trainer's behalf. Trainers own this data and manage it from WhatsApp or their dashboard. Wultor also keeps a read-only copy in a Google Sheet shared with the trainer, which they can view, copy, or download at any time. Wultor uses this data only to provide the features described above.

If you are a student, your training records are held in your trainer's Wultor account. Questions about correcting or deleting those records can be directed to your trainer or to us using the contact below.

• To sign you in and show you your own dashboard or student portal.
• To record and display attendance, payments, schedules, and bookings.
• To send you service messages on WhatsApp — such as booking confirmations, class cancellations, payment reminders, and replies from the assistant.
• To answer product questions you ask the assistant.
• To keep the service secure and troubleshoot problems.

We do not sell your personal information, and we do not use it for third-party advertising.

Wultor is built on a small number of service providers:

• MongoDB Atlas— database hosting for each trainer's studio data.
• Google— for sign-in and for the read-only Google Sheet copy of each trainer's studio data, under the Google Privacy Policy.
• WhatsApp (Meta) — for messaging between you and the Wultor assistant, under the WhatsApp Privacy Policy.
• OpenAI— Wultor's AI features run on OpenAI: the assistant (on WhatsApp, in the dashboard and in the iPhone app), transcribing voice notes, the "How do I…?" help guide, the website builder, and answering students' questions on WhatsApp. To produce an answer, Wultor sends OpenAI what was typed or said, together with the details of the trainer's students that the answer needs, such as names, phone numbers, classes, bookings, payments and messages. It is sent only to produce that answer, under OpenAI's API data usage policies, and never for advertising. In the iPhone app, the AI features ask for your permission before first use, and you can turn them off any time in Settings → AI.
• Stripe— for card payments students make to trainers, and for Wultor's own billing.

Wultor's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Wultor shares information only as needed to run the service: trainers see the records of their own students, and students see only their own attendance, payments, and schedule. If a trainer publishes a public schedule or shares a booking link, only the information on that page becomes visible to people with the link.

Training records are kept in the trainer's Wultor account for as long as the trainer keeps using Wultor. Trainers can download a copy of their data at any time from Settings → Your data in their dashboard. Trainers can delete their account in the iPhone app under Settings → Delete Account: the account and its data — students, classes, bookings, payments, messages, voice notes, automations and site — are deleted within 7 days, and we email you when it is done. You can also ask us to delete your account and the data we hold about you at any time by contacting us below. Trainers can also revoke Wultor's access to their Google account from their Google account permissions page.

We use industry-standard measures to protect your information, including encrypted connections (HTTPS) and scoped access tokens. No online service can guarantee absolute security, but we limit what we collect and who can see it.

If we make material changes to this policy, we will update this page and revise the "last updated" date above. Continued use of Wultor after a change means you accept the updated policy.

Questions about privacy, or requests to access or delete your data, can be sent to support@wultor.ai.

Wultor is registered with the UK Information Commissioner's Office (ICO), registration number C1883806.